30-Day Return Policy
Thank you for your purchase! We want you to be completely satisfied with your order. If for any reason you are not happy with your purchase, you may return it within 30 days of the original purchase date for a full refund or exchange.
Return Conditions:
- Unused: The item must be unused and in the same condition as when you received it.
- Undamaged: The item must be undamaged, with no signs of wear or tear.
- Original Packaging: The item must be returned in its original packaging, including all accessories and documentation.
Return Process:
- Initiate a Return: Contact us through email: info@longneckerdatacom.com to request a return authorization. Please include your order number and the reason for your return.
- Receive Return Authorization: Once your return is approved, we will provide you with a return merchandise authorization (RMA) number and a prepaid return shipping label.
- Package and Ship: Carefully package the item(s) in the original packaging, including all accessories and documentation. Affix the provided prepaid return shipping label to the package.
- Drop Off or Ship: Drop off the package at your nearest shipping carrier location or schedule a pickup.
- Receive Refund: Once we receive and inspect your returned item(s), we will issue a refund to your original payment method within a few business days.
Exceptions:
- Sale items: Sale items are typically final sale and cannot be returned for a refund.
- Damaged items: If the item was damaged during shipping, please contact us immediately so we can resolve the issue.
- Used items: Items that show signs of use, such as scratches, dents, or missing parts, will not be eligible for a refund.
Please Note:
- Return shipping costs are covered by Longnecker DataCom for returns within the 30-day return window.
- We reserve the right to refuse any return that does not meet the above conditions.
Contact Us:
If you have any questions about our return policy, please contact us at info@longneckerdatacom.com or (814)812-3837.
This return policy is subject to change without prior notice.